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Shipping and Returns Policy

Shipping Policy

We only ship via fedex and USPS. Shipments to PO Boxes and APO addresses will be done via USPS.

All packages are fully insured against loss or damage during transit. In the event of a lost or stolen package an insurance claim will be processed within 8 business days. If the carrier finds that the customer is not at fault, we will immediately coordinate a replacement or refund.

Please note that for your protection as well as ours we use a third party verification service to approve all orders. This verification system may take up to 48 hours to approve an order. Additionally, all orders require up to 1 business day of processing time after the order has been approved.

Please do not attempt to intercept or change the delivery address or arrival date of the shipment, UPS And FedEx will automatically return it to if a change occurs. Please make sure you are going to be available to sign for your shipment, so choose a shipping address accordingly. In the event that you are not available to sign for the package please contact us to coordinate a ‘pick up’.

Your total purchase price only includes the cost of the item purchased and shipping fees. Any additional customs fees are not included and are your responsibility. does not collect taxes on any orders shipped outside the State of Florida. Any orders shipped within the State of Florida are subject to a 7% sales tax, as required by state law. guarantees the order will be processed and shipped in a timely manner but is not responsible for any delivery delays once the order has left the control of including, but not limited to:

  1. Compliance with the law, government regulations, orders or requirements, or any cause beyond our control.

  2. Failure or omission of the Customer to provide accurate contact information such as phone numbers or email addresses. Failure or omission of the Customer to provide accurate shipping information, requested documentation or correct payment information.

The guarantee does not apply to shipments that are delayed due to the unavailability of or refusal of a person to accept delivery of the shipment.

If you have any questions regarding this information please contact our Customer Service Department at and we will be happy to assist you.


Returns Policy

Your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of packages within 30 days of the sale date and issue a full refund.

All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging. Unfortunately, we cannot extend this return policy to resellers of our product. For returns from destinations outside the 48 contiguous states, or for any other questions or concerns, please contact us at (323) 451-BABY (1-323-451-2229) or